Consolidating emergency management
Successful consolidations in scores of communications centers nationwide have long proved the effectiveness of centralized emergency communications.
The first major highway to get us where we need to go, the feeder highway on our "roadmap," must be governance.
They need to have a clear understanding of the needs of the organization in order to promote its objectives to their peers.
The two-year terms provide a broader group of the stakeholders the opportunity for an understanding of all the components that make up the operation.
While most jurisdictions have allotted considerable expenditures and training towards ICS, many have failed to embrace the concept of a modern consolidated emergency communications center, and it is that center which is the hub for every incident large or small.
Technology has pushed the emergency communications business into a highly sophisticated public safety discipline of its own.
While savings can be realized by consolidating services and equipment, the primary benefit of a consolidated communications center is the improvement in service delivery.
Consolidation provides opportunities for funding up-to-date technologies and bringing new management expertise to this important discipline in the Public Safety family.
Further, communications consolidation should not be thought of as a money saving proposition.
Emergency communications centers can receive Priority Dispatch’s Accredited Center of Excellence (ACE) designation by meeting these 20 points of excellence.
These points include certification of all dispatch personnel, a documented review of quality assurance, implementation of a quality improvement process, and documented continuing oversight of all discipline related call-taking and dispatch procedures.
To pick one example, a proper governance model for a county-wide center could include the Center Director, a Shift Supervisor, the County Administrator, a County Commissioner, the Sheriff, 2 local Law Enforcement Chiefs, 2 Fire/EMS Chiefs, and 2 Telecommunicators from the Center.
Representatives of other disciplines that may be included in the consolidation should also be included.
Most law enforcement professionals will admit ICS has been highly developed with the fire service taking the lead.